📄 TERMS OF SERVICE — AtaNova

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Welcome to AtaNova (“we”, “us”, “our”). By accessing or using our website (atanova.be) and purchasing our products, you agree to be bound by these Terms of Service.
Please read them carefully.

1. Use of the Website

By using our website, you confirm that:

You are at least 18 years old
You will not use our products for illegal or unauthorized purposes
You will not violate any laws or regulations
You will not attempt to interfere with the website’s security or functionality

2. Products & Personalization

Many of our products are custom-made based on the information you provide, such as:

Names
Dates
Photos
Messages
Custom design instructions

You agree that:

All personalization details you enter are accurate
You have the right to upload any photo or content
You will not upload copyrighted, offensive, or illegal material

We reserve the right to decline any order that violates these guidelines.

3. Pricing & Availability

All prices are listed in EUR (€).
We reserve the right to:

Update prices without notice
Correct pricing errors
Modify or discontinue products

If a price error occurs, we may cancel the order and issue a full refund.

4. Order Acceptance

After placing an order, you will receive an automatic confirmation email.
This does not guarantee order acceptance.

We may refuse an order if:

The product is unavailable
Payment cannot be verified
Fraud risk is detected
Personalization content violates our standards

If your order is canceled, you will be fully refunded.

5. Payment

We accept secure payments through:

Shopify Payments
Credit and debit cards
PayPal
Other trusted EU payment providers

All payment information is encrypted and processed by third-party providers.

6. Shipping & Delivery

Shipping times and policies are outlined in our Shipping Policy.
Delivery estimates may vary depending on the carrier and destination.

7. Returns & Refunds

Our return rules are explained in detail in our Refund Policy.

Personalized items are non-returnable, except for defects
Non-personalized items may be returned within the allowed period
Shipping costs are non-refundable

8. Intellectual Property

All content on our website — including:

Designs
Photos
Product concepts
Text
Branding

— is owned by AtaNova and protected by copyright laws.
You may not copy, reproduce, or reuse any content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, or consequential damages
We are not responsible for delays caused by carriers or third parties
We do not guarantee uninterrupted access to the website
Nothing in these Terms limits your rights under applicable consumer protection laws.

Your use of the Site is at your own risk.

10. Third-Party Services

Our website integrates third-party services (payment processors, analytics tools, personalization tools).
These providers have their own privacy and service terms.
We are not responsible for their policies.

11. Changes to Terms

We may update these Terms at any time.
Revisions will be posted on this page with an updated “Last updated” date.
Continued use of the Site means you accept the new Terms.

12. Contact Us

For questions regarding these Terms:
📧 info@atanova.be