Custom Projects and Bespoke Orders: How the AtaNova Process Works

AtaNova's standard catalogue covers the most common personalisation requests, but not every idea fits a standard product page. For anything outside the usual size, material, wording layout, or combination of pieces, AtaNova offers a custom projects and bespoke orders process. This guide explains what a bespoke request typically involves and how it differs from ordering a standard product.

What Counts as a Custom or Bespoke Request

Most personalisation on AtaNova's standard products, such as a name, a date, a photo, or a short phrase, is handled directly on the product page itself. A request becomes custom or bespoke when it falls outside what a standard product page can capture, for example:

• A size, shape or material combination not offered as a standard option
• A layout that combines elements from more than one product, such as a photo alongside a star map on a single piece
• A coordinated set across multiple pieces for a single event, such as matching wedding decor in a specific finish
• A design concept that does not fit neatly into an existing product category

How the Custom Process Differs from a Standard Order

A standard AtaNova order follows a fixed path: choose the product, enter the personalisation details, review the Design Proof by email, and approve it before engraving begins. A custom or bespoke request adds a step before that path starts, since the idea itself needs to be discussed and scoped before a Design Proof can be prepared. This typically means:

• Describing the idea, including size, material preferences and any reference images or inspiration
• Confirming whether the request is feasible within AtaNova's laser engraving and cutting capabilities
• Agreeing on the design approach before a formal Design Proof is created

Starting a Custom Request

Custom and bespoke requests can be submitted through the Custom Projects & Bespoke Orders page. For a general overview of how personalisation and the Design Proof process work on standard products, see How It Works. For direct questions about a specific idea, the contact page is the fastest way to reach AtaNova.

What to Prepare Before Reaching Out

• A clear description of the idea, including the occasion or purpose it is for
• Any names, dates or wording that would need to be included
• Reference photos or examples, if the idea is inspired by something specific
• A sense of quantity, if the request involves more than one piece

Having these details ready makes it easier to scope the request accurately and move to a Design Proof stage without back-and-forth delays.

Mistakes to Avoid With a Custom Request

• Assuming a custom request follows the same turnaround as a standard order; the extra scoping step generally means more lead time is needed
• Leaving out key details such as exact wording or dates, which delays reaching a workable Design Proof
• Requesting a bespoke piece close to an event date without allowing time for the additional discussion stage

Frequently Asked Questions

What is the difference between a standard order and a custom project?

A standard order is personalised directly on the product page and moves straight to a Design Proof. A custom or bespoke request first needs to be discussed and scoped, since it falls outside the standard product options.

How do I start a custom request?

Custom and bespoke requests can be submitted through the Custom Projects & Bespoke Orders page, or by reaching out through the contact page with details of the idea.

Will I still get a Design Proof for a custom piece?

Yes. Once the idea has been discussed and scoped, a Design Proof is prepared the same way as for a standard order, for review and approval before production.

Does a custom request take longer than a standard order?

Generally yes, since a custom request needs a discussion and scoping stage before a Design Proof can be prepared, which adds time compared with a standard product order.

What information should I include when reaching out about a custom idea?

A clear description of the idea, the occasion it is for, any names, dates or wording, reference images if relevant, and the quantity needed.